vamosarrazar.blogg.se

cómo ser un community manager

que hace un asistente administrativo

Issues to Outsource to a Virtual Assistant

Using a virtual assistant can shave hrs out of your workweek, but learning which duties to delegate might be tough, regardless of whether you're starting or growing a enterprise. Most virtual assistants are contract or freelance staff who do their jobs from house and emphasis on administrative tasks which have been equivalent to individuals of an executive assistant or secretary. Web pages that specialize in contract workers, such as odesk.com and elance.com, have 1000's of listings for virtual assistants.

Together with the variety of virtual assistants are growing, their experience now runs the gamut, creating it a lot easier to find somebody who fits your organization, says Jaleh Bisharat, vice president of marketing at oDesk.com, which is based mostly in Redwood City, Calif. In 2012, oDesk had 25,000 postings for virtual assistant jobs, in contrast to about two,500 in 2008.


Entrepreneurs can use virtual assistants for anything from creating vendor or customer service calls to sending out thank you cards to potential clients. It truly is essential to develop trust, just when you would by using a long term worker. "They become a team member who just takes place to do the job remotely," Bisharat says. Not positive in which to start? 

How do I come to be a virtual assistant?
I worked like a virtual assistant and I have employed my personal virtual assistants too. Right here are my recommendations to obtain started off.

one. Make a decision if you ever will operate as an independent contractor or an employee
Independent contractors are self-employed and run their very own organizations. On the other hand, some VAs favor to operate for an established provider that matches VAs and customers.


How to Become A VIRTUAL ASSISTANT
Up to date February 1, 2018

Quite a few years in the past I wished to grow our family’s income, but I did not need a typical job. I had responsibilities I couldn’t immediately drop or hand off to somebody else so versatility, producing my very own hours and doing work from property were vital. Also, I didn’t have a significant price range for new gear or elaborate instruction. I became a virtual assistant. It turned out for being an ideal runway for a full-time on the web job.

The right way to come to be a virtual assistant.

Disclosure: Some back links under are my affiliate links, meaning, at no supplemental cost for you, I might earn a commission when you click through and produce a invest in. Go through my full disclosure policy here.

What exactly is a virtual assistant?
A virtual assistant (VA) provides companies to men and women, organizations or firms, but they operate on-line rather than going into an office.

It’s a superb work-at-home opportunity and 1 with the most cost-effective methods of earning profits internet due to the fact it’s only a matter of charging other people for any talent you by now have.

Staying a VA (virtual assistant) is great because you simply charge for any skill you already have.
CLICK TO TWEET
What do virtual assistants do?
The web has manufactured it doable to do a wide number of items remotely, or, “virtually.”

Lots of people hear “virtual assistance” and assume only of administrative tasks like typing and answering emails. However the range of duties VAs do is far more broad.

There are countless companies you are able to supply essentially. Here is a partial listing:

E mail management
Calendar management
Travel arrangement
Creating
Ghostwriting
Graphic style / creation
World wide web design and style / growth
Studying
Editing
Tutoring
Audio / video / photograph editing
Consulting / counseling / coaching
Bookkeeping
Copywriting
Advertising and marketing / Promotion
Social media management
Task management
Customer support
Transcription
Programming
App growth
Data entry
Visioneering (people send you photos of their room/house/yard and also you present suggestions for improvement)
Anything at all else you are able to do not having obtaining to become within the similar physical area as your client
How much do virtual assistants make?
It is determined by your talent degree as well as the variety of support you supply.

Tasks like information entry may well fetch $10-$15 an hour, but when you have a specialized talent or skills, you might make $100 dollars an hour or much more.

Most VAs set their very own costs, so that you are in management. This can be an additional reason many people are producing the leap into virtual support.

How do I develop into a virtual assistant?
I worked being a virtual assistant and I've employed my personal virtual assistants too. Here are my suggestions to acquire started.

1. Make a decision for those who will operate as an independent contractor or an employee
Independent contractors are self-employed and run their very own enterprises. To the other hand, some VAs want to work for an established corporation that matches VAs and consumers.

Independent contractor vs. worker
Not confident if you want to work for yourself or possibly a company? Right here would be the advantages and disadvantages for each:

Pros of getting an independent contractor

You function for your self, so you contact all of the shots. You set your own pricing, you choose your own clientele, you will be your own personal boss.
Your operate hrs are set completely by you.
Any capital you make goes straight to you, as a substitute for getting funneled as a result of your employer who keeps a percentage.
Cons of being an independent contractor

Working and remaining responsible for your very own home business. Like developing any business, this solution will take a good deal of time, vitality and hustle. The responsibility rests fully on your shoulders.
Discovering your very own consumers. This can be tricky, specially with the beginning before you decide to have happy customers who can advise your companies.
Right here while in the U.S., you will be responsible to withhold and shell out your own revenue taxes, like Social Protection, Medicare, and so on.
Pros of being an employee

You might be only accountable for your get the job done in the agreed on times. It’s a fantastic scenario for anyone who favor to clock in and clock out devoid of acquiring to fear with regards to the company otherwise.
Consumers are usually matched with you by your employer, or, deliver a platform the place it’s straightforward to connect with new consumers. No need to have to search out all your clients your self.
You have a built-in help strategy. Many businesses deliver sources, resources, community and support for his or her VAs.
Cons of staying an worker

You have to answer to an employer. This may perhaps suggest you may have recommendations to follow.
It's possible you'll have less versatile hrs depending over the consumers your employer matches you with.
Your spend is commonly determined for you personally.
You could possibly favor being an independent contractor if:

You like networking and hustle.
You’re an entrepreneur at heart.
You like having complete manage.
You dislike currently being an employee.
You really do not desire a lot of earnings perfect away (from the occasion it takes a while to construct up your client checklist).
You could possibly favor becoming an worker if:

You choose getting in a position to clock in and clock out.
You’d rather somebody else find consumers and tell you when and wherever to display up.
You like clear boundaries so operate does not spill more than into other parts of one's daily life.
You may need earnings right away and don’t have or energy to “pound the pavement” or setting up a business enterprise.
What about beginning at a VA corporation then moving out on my personal?
This is often achievable, however it will be difficult. You will find legal and ethical challenges to consider.

Most VA providers involve clauses inside their legal contracts prohibiting you from taking their clientele with you in case you decide to depart. For example, you can have to agree to not contact any of their clientele for any specified time frame. In other words, in the event you function to get a VA firm and therefore are matched using a consumer, you can not depart that business and motivate your client to retain the services of you by yourself.

Even so, if you ever come to a decision to leave a company and begin your own VA enterprise as an independent contractor, and locate your personal clients, this may perhaps be an option.

two. Get a site
This really is crucial for independent contractors. Individuals have to have to get able to find you, so a presence around the net is vital. It offers you a a lot more expert appearance, an opportunity to highlight several of your capabilities and a chance to make clear your procedure.

Use my step-by-step guidebook to create an internet site, or perhaps a blog if you need to often include articles or blog posts. (Note the submit title is “How to start out a Blog” but the exact same steps operate to start out an internet site with this particular a single smaller tweak).

Independent contractors: a must-have
An employed VA: optional (but not a negative idea in case you want to venture out by yourself later)

Be handy
When you interact on social media and network with other VAs, be extremely mindful to not come across as spammy. Mass emails or “cold” emails to people who really don't know that you are rarely successful.

I fully grasp the need to produce an revenue, but consider the time for you to offer practical information to start with. This may well are available in the form of actually handy posts written in your web site, or it could can be found in the kind of genuinely handy (and respectful) tips to anyone you meet on line.

In my case, I casually supplied some strategies to a good friend on Twitter and it turned out to become the commence of a doing work romance that lasted very a when.
In which can I operate being a VA?
If working as an independent contractor and getting your personal clientele just isn't your thing, consider operating to get a firm that matches VAs with consumers. For some VAs, the assist in getting clientele is really worth sharing the revenue.

Organizations to take into account are Belay Options (formerly eaHelp) and Upwork. I’ve personally employed VAs from both. Belay is a far more elite service with incredibly thorough hiring and matching processes. Upwork is known as a bigger platform and a lot easier to join, but you’ll be competing with much more VAs for your identical jobs.

Some other organizations to think about are Priority VA or Fancy Hands. I really do not have personalized expertise with either, but have heard superior factors about them.

curso de redes sociales

http://dominando.blogg.se/2018/june/important-things-to-outsource-to-a-virtual-assistant.html

uso de las redes sociales

que hace un asistente administrativo

Points to Outsource to a Virtual Assistant

Utilizing a virtual assistant can shave hours from the workweek, but learning which tasks to delegate can be tough, regardless of whether you happen to be starting or growing a company. Most virtual assistants are contract or freelance staff who do their jobs from property and focus on administrative tasks that are very similar to these of an executive assistant or secretary. Websites that specialize in contract staff, this kind of as odesk.com and elance.com, have thousands of listings for virtual assistants.

With all the number of virtual assistants are rising, their knowledge now runs the gamut, building it less complicated to uncover somebody who fits your organization, says Jaleh Bisharat, vice president of advertising and marketing at oDesk.com, that is based mostly in Redwood City, Calif. In 2012, oDesk had 25,000 postings for virtual assistant jobs, in contrast to about two,500 in 2008.


Entrepreneurs can use virtual assistants for all the things from creating vendor or customer service calls to sending out thank you cards to prospective clients. It can be vital to create believe in, just as you would which has a everlasting employee. "They come to be a workforce member who just takes place to perform remotely," Bisharat says. Not sure in which to start out? 

How do I turn out to be a virtual assistant?
I worked being a virtual assistant and I have employed my very own virtual assistants likewise. Here are my suggestions to acquire started off.

one. Make a decision when you will operate as an independent contractor or an worker
Independent contractors are self-employed and run their very own firms. Around the other hand, some VAs favor to operate for an established provider that matches VAs and customers.


The way to Turn into A VIRTUAL ASSISTANT
Up to date February 1, 2018

Various years ago I wanted to grow our family’s revenue, but I didn’t need a regular task. I had responsibilities I couldn’t straight away drop or hand off to somebody else so flexibility, making my very own hours and working from property had been important. Also, I did not possess a enormous spending budget for new products or elaborate teaching. I grew to become a virtual assistant. It turned out to be an ideal runway for a full-time on line job.

How to turned out to be a virtual assistant.

Disclosure: Some backlinks under are my affiliate links, that means, at no supplemental cost for you, I may perhaps earn a commission in the event you click by and produce a obtain. Read through my complete disclosure policy right here.

What's a virtual assistant?
A virtual assistant (VA) supplies services to individuals, organizations or businesses, however they deliver the results on the net rather than going into an workplace.

It is an excellent work-at-home chance and 1 from the most cost-effective strategies of making money on the web since it’s basically a matter of charging other people to get a talent you presently have.

Getting a VA (virtual assistant) is fantastic due to the fact you just charge to get a skill you already have.
CLICK TO TWEET
What do virtual assistants do?
The world wide web has manufactured it achievable to try and do a broad assortment of points remotely, or, “virtually.”

A lot of people hear “virtual assistance” and feel only of administrative duties like typing and answering emails. But the variety of duties VAs do is a great deal more broad.

You will discover numerous solutions you'll be able to supply almost. Here is actually a partial list:

E-mail management
Calendar management
Travel arrangement
Creating
Ghostwriting
Graphic design and style / creation
Web layout / advancement
Researching
Editing
Tutoring
Audio / video / photo editing
Consulting / counseling / coaching
Bookkeeping
Copywriting
Marketing / Promotion
Social media management
Project management
Customer support
Transcription
Programming
App advancement
Information entry
Visioneering (men and women send you photos of their room/house/yard so you offer ideas for improvement)
Anything else you'll be able to do devoid of getting for being within the identical bodily place as your consumer
Simply how much do virtual assistants make?
It is determined by your skill degree as well as the sort of support you deliver.

Duties like information entry may well fetch $10-$15 an hour, but when you've got a specialized ability or skills, you could possibly make $100 dollars an hour or much more.

Most VAs set their particular costs, so that you are in manage. That is another cause many of us are producing the leap into virtual help.

How do I turn into a virtual assistant?
I worked being a virtual assistant and I have employed my own virtual assistants too. Right here are my suggestions to have began.

one. Make your mind up in case you will operate as an independent contractor or an worker
Independent contractors are self-employed and run their very own corporations. About the other hand, some VAs prefer to function for an established organization that matches VAs and consumers.

Independent contractor vs. employee
Not sure no matter if you should work for yourself or even a organization? Right here would be the benefits and drawbacks for every:

Pros of getting an independent contractor

You deliver the results for yourself, so that you call the many shots. You set your own pricing, you choose your very own clientele, that you are your personal boss.
Your perform hrs are set absolutely by you.
Any funds you make goes straight to you, as opposed to being funneled by your employer who keeps a percentage.
Cons of remaining an independent contractor

Working and remaining responsible for your own personal small business. Like building any enterprise, this selection requires a good deal of time, vitality and hustle. The obligation rests fully on your shoulders.
Obtaining your very own customers. This could be difficult, in particular in the beginning before you have delighted customers who can recommend your companies.
Right here within the U.S., you are accountable to withhold and shell out your personal cash flow taxes, like Social Safety, Medicare, and so forth.
Pros of getting an employee

You are only responsible for your operate at the agreed on instances. It is an incredible circumstance for anyone who desire to clock in and clock out without possessing to fear regarding the business enterprise otherwise.
Clients are often matched with you by your employer, or, offer a platform exactly where it is uncomplicated to connect with new clientele. No have to have to discover all your clients oneself.
You've got a built-in help method. Quite a few organizations give resources, equipment, community and assistance for his or her VAs.
Cons of becoming an worker

You should reply to an employer. This could indicate you might have tips to comply with.
You could possibly have significantly less versatile hrs based over the clients your employer matches you with.
Your pay is generally established to suit your needs.
You may prefer becoming an independent contractor if:

You like networking and hustle.
You are an entrepreneur at heart.
You like owning total handle.
You dislike becoming an worker.
You don’t have to have a great deal of earnings perfect away (during the event it will take a though to create up your client checklist).
You could possibly favor becoming an employee if:

You prefer staying capable to clock in and clock out.
You’d rather another person uncover clientele and tell you when and the place to show up.
You like clear boundaries so function does not spill over into other elements of your lifestyle.
You may need revenue right away and really don't have or vitality to “pound the pavement” or setting up a company.
What about commencing at a VA provider then moving out on my own?
This is certainly probable, but it will be tough. There are actually legal and ethical concerns to take into account.

Most VA companies contain clauses inside their legal contracts prohibiting you from taking their customers with you should you determine to leave. As an example, you can must agree to not contact any of their consumers to get a specified time period. To put it differently, if you do the job for a VA enterprise and therefore are matched by using a consumer, you cannot depart that business and encourage your consumer to employ you on your own.

On the other hand, when you come to a decision to depart an organization and start your own personal VA business enterprise as an independent contractor, and uncover your own personal clients, this may perhaps be an option.

two. Obtain a web page
This is essential for independent contractors. Consumers need to have for being in a position to search out you, so a presence within the world wide web is essential. It provides you with a even more qualified visual appeal, an opportunity to highlight a few of your knowledge and an opportunity to describe your system.

Use my step-by-step guidebook to set up a web site, or maybe a blog if you would like to often add articles. (Note the publish title is “How to start a Blog” but the exact same ways work to begin an internet site with this a single modest tweak).

Independent contractors: a must-have
An employed VA: optional (but not a bad thought in case you ought to venture out on your own later)

Be useful
While you interact on social media and network with other VAs, be extremely mindful not to come across as spammy. Mass emails or “cold” emails to people that really don't know you are hardly ever flourishing.

I comprehend the require for making an revenue, but take the time to deliver beneficial info to begin with. This may well are available in the form of definitely useful posts written in your website, or it may well come in the form of genuinely useful (and respectful) recommendations to somebody you meet on the web.

In my case, I casually provided some concepts to a buddy on Twitter and it turned out to be the start of the working relationship that lasted very a when.
In which can I operate being a VA?
If working as an independent contractor and choosing your own clients is not really your factor, take into consideration doing work for any organization that matches VAs with customers. For some VAs, the assistance in choosing clients is worth sharing the income.

Corporations to contemplate are Belay Options (formerly eaHelp) and Upwork. I’ve personally hired VAs from each. Belay is known as a more elite service with very thorough employing and matching processes. Upwork is often a greater platform and much easier to join, but you will be competing with a lot more VAs to the identical jobs.

Another corporations to consider are Priority VA or Fancy Hands. I really don't have personal encounter with either, but have heard great important things about them.

cómo ser community manager

http://dominando.blogg.se/2018/june/important-things-to-outsource-to-a-virtual-assistant.html

trabajos virtuales desde casa Colombia

que hace un asistente administrativo

Things to Outsource to a Virtual Assistant

Implementing a virtual assistant can shave hrs out of your workweek, but recognizing which tasks to delegate could be difficult, regardless of whether you happen to be beginning or developing a business. Most virtual assistants are contract or freelance staff who do their jobs from house and focus on administrative duties which are equivalent to those of an executive assistant or secretary. Websites that specialize in contract workers, such as odesk.com and elance.com, have thousands of listings for virtual assistants.

Using the number of virtual assistants are rising, their expertise now runs the gamut, building it simpler to search out someone that fits your organization, says Jaleh Bisharat, vice president of advertising at oDesk.com, that is based mostly in Redwood City, Calif. In 2012, oDesk had 25,000 postings for virtual assistant jobs, compared to about 2,500 in 2008.


Entrepreneurs can use virtual assistants for all the things from making vendor or customer support calls to sending out thank you cards to potential clientele. It really is important to develop trust, just while you would which has a everlasting worker. "They develop into a crew member who just happens to get the job done remotely," Bisharat says. Not absolutely sure the place to start out? 

How do I turn into a virtual assistant?
I worked as a virtual assistant and I've employed my personal virtual assistants at the same time. Here are my recommendations to obtain started.

1. Decide in the event you will operate as an independent contractor or an worker
Independent contractors are self-employed and run their very own organisations. Around the other hand, some VAs choose to operate for an established provider that matches VAs and consumers.


The right way to Develop into A VIRTUAL ASSISTANT
Updated February one, 2018

A few many years in the past I desired to maximize our family’s earnings, but I didn’t need a normal career. I had responsibilities I couldn’t promptly drop or hand off to somebody else so versatility, producing my very own hours and working from property had been key. Also, I didn’t have a big spending budget for new tools or elaborate training. I grew to become a virtual assistant. It turned out to be the perfect runway for any full-time on the web career.

Tips on how to become a virtual assistant.

Disclosure: Some backlinks below are my affiliate hyperlinks, meaning, at no supplemental cost for you, I may well earn a commission in case you click by means of and make a acquire. Study my complete disclosure policy here.

What on earth is a virtual assistant?
A virtual assistant (VA) provides companies to folks, organizations or corporations, nevertheless they deliver the results on-line rather than going into an workplace.

It is a wonderful work-at-home possibility and a single of your most cost-effective methods of earning profits on line since it’s just a matter of charging other folks for a ability you already have.

Becoming a VA (virtual assistant) is fantastic because you just charge for any skill you presently have.
CLICK TO TWEET
What do virtual assistants do?
The net has made it attainable to carry out a broad variety of factors remotely, or, “virtually.”

A lot of people hear “virtual assistance” and think only of administrative tasks like typing and answering emails. But the range of tasks VAs do is a great deal more broad.

One can find many providers you could supply virtually. Here is actually a partial record:

Electronic mail management
Calendar management
Travel arrangement
Writing
Ghostwriting
Graphic style and design / creation
Web style and design / advancement
Researching
Editing
Tutoring
Audio / video / photograph editing
Consulting / counseling / coaching
Bookkeeping
Copywriting
Marketing and advertising / Promotion
Social media management
Venture management
Customer service
Transcription
Programming
App growth
Information entry
Visioneering (men and women send you photographs of their room/house/yard and you give recommendations for improvement)
Anything at all else it is possible to do not having obtaining for being within the exact same physical area as your client
How much do virtual assistants make?
It depends upon your talent level and also the kind of services you supply.

Tasks like data entry may fetch $10-$15 an hour, but when you've got a specialized talent or knowledge, you could make $100 dollars an hour or much more.

Most VAs set their particular costs, which means you are in manage. This can be one other motive lots of individuals are building the leap into virtual help.

How do I become a virtual assistant?
I worked as being a virtual assistant and I've employed my own virtual assistants also. Here are my recommendations to get began.

one. Make your mind up should you will operate as an independent contractor or an worker
Independent contractors are self-employed and run their own enterprises. To the other hand, some VAs choose to get the job done for an established business that matches VAs and clients.

Independent contractor vs. employee
Not certain regardless of whether you want to deliver the results for yourself or a corporation? Right here are the pros and cons for every:

Pros of becoming an independent contractor

You get the job done for oneself, so you get in touch with all the shots. You set your own personal pricing, you decide on your own personal clientele, you might be your personal boss.
Your deliver the results hrs are set thoroughly by you.
Any dollars you make goes immediately to you, as an alternative to remaining funneled by way of your employer who keeps a percentage.
Cons of staying an independent contractor

Operating and being responsible for your own business enterprise. Like setting up any organization, this alternative requires lots of time, energy and hustle. The responsibility rests fully on your shoulders.
Choosing your own personal clients. This could be troublesome, particularly in the beginning before you have completely happy consumers who can propose your solutions.
Right here from the U.S., you may be responsible to withhold and shell out your own revenue taxes, like Social Security, Medicare, etc.
Pros of being an worker

That you are only accountable for your perform in the agreed upon instances. It’s a fantastic condition for all those who favor to clock in and clock out without the need of getting to fear about the enterprise otherwise.
Consumers are generally matched with you by your employer, or, present a platform wherever it is painless to connect with new consumers. No need to have to find all your clients by yourself.
You have a built-in support strategy. Many organizations offer resources, resources, community and help for their VAs.
Cons of becoming an employee

You ought to response to an employer. This may imply you have got pointers to observe.
You might have much less flexible hours based for the consumers your employer matches you with.
Your pay out is typically established for you personally.
You may favor remaining an independent contractor if:

You like networking and hustle.
You are an entrepreneur at heart.
You like possessing full control.
You dislike being an employee.
You really don't want quite a bit of revenue perfect away (from the occasion it requires a while to create up your consumer listing).
You might want being an employee if:

You favor currently being ready to clock in and clock out.
You’d rather another person obtain clients and tell you when and wherever to show up.
You like clear boundaries so deliver the results doesn’t spill more than into other elements of the lifestyle.
You would like cash flow proper away and don’t have or power to “pound the pavement” or creating a organization.
What about starting up at a VA business then moving out on my own?
This is certainly attainable, nonetheless it will be tough. There are actually legal and ethical issues to consider.

Most VA businesses consist of clauses within their legal contracts prohibiting you from taking their clients with you when you choose to depart. Such as, you can expect to have to agree to not speak to any of their consumers for any specified time frame. In other words, when you get the job done for a VA provider and are matched that has a client, you cannot depart that corporation and motivate your client to retain the services of you by yourself.

However, if you ever decide to leave an organization and start your own VA home business as an independent contractor, and discover your personal customers, this may perhaps be an alternative.

two. Obtain a web site
That is critical for independent contractors. Folks want to become able to discover you, so a presence over the web is crucial. It gives you a extra professional physical appearance, an opportunity to highlight some of your knowledge and a chance to describe your approach.

Use my step-by-step guidebook to set up a web site, or possibly a blog site if you would like to consistently add articles. (Note that the submit title is “How to start out a Blog” but the similar steps do the job to start out a website with this 1 tiny tweak).

Independent contractors: a must-have
An employed VA: optional (but not a lousy idea in situation you would like to venture out by yourself later)

Be beneficial
While you interact on social media and network with other VAs, be pretty careful to not come across as spammy. Mass emails or “cold” emails to those that really don't know you happen to be rarely successful.

I realize the desire to generate an earnings, but take the time for you to provide beneficial knowledge initially. This could possibly can be found in the kind of seriously beneficial content articles written on your blog site, or it could come in the kind of genuinely beneficial (and respectful) recommendations to a person you meet online.

In my situation, I casually provided some concepts to a buddy on Twitter and it turned out for being the start of the working partnership that lasted fairly a even though.
Where can I do the job like a VA?
If operating as an independent contractor and locating your own personal consumers just isn't your issue, give some thought to functioning for a business that matches VAs with clientele. For some VAs, the assist in choosing consumers is worth sharing the revenue.

Organizations to take into consideration are Belay Answers (formerly eaHelp) and Upwork. I’ve personally hired VAs from each. Belay is really a even more elite support with quite thorough employing and matching processes. Upwork is actually a larger platform and less difficult to join, but you’ll be competing with even more VAs for your exact same jobs.

Some other companies to think about are Priority VA or Fancy Hands. I do not have personal expertise with both, but have heard fantastic things about them.

community manager

http://vivacomsabedoria.blogg.se/2018/may/factors-to-outsource-to-a-virtual-assistant.html